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The impulsive online shopper: effects of COVID-19 burnout, uncertainty, self-control, and online shopping trust

Future Business Journal volume 8, Article number: 58 (2022) Cite this article

Abstract

Consumerism during the COVID-19 pandemic has been characterized by impulsive buying. Using the theoretical lens of uncertainty avoidance and ego-depletion to identify the mediating mechanisms and moderating factors for online impulse buying, we surveyed young consumers across two relevant periods for high consumerism—the week preceding the 2021 Chinese Spring Festival (Study 1; February 4–9, 2021, n = 1495) and the weeks during and after the festival (Study 2; February 12 to March 2, 2021, n = 923). Perception of COVID-19 variant uncertainty was both directly and indirectly (via online shopping trust) positively associated with online impulse buying. COVID-19 burnout was consistently indirectly associated with online impulse buying via self-regulation and self-appraised impulsivity but inconsistently directly associated. Self-regulation was surprisingly positively associated with online impulse buying, possibly reflecting evidence of already depleted resources from prolonged regulatory exertion among high self-regulators. Self-appraised impulsivity negatively interacted with perception of COVID-19 variant uncertainty, suggesting that as trait impulsivity increases, individuals are less incentivized by peripheral drivers of online impulse buying.

Introduction

Although the world has made strides in combatting COVID-19, the recent flurry of variants (e.g., delta [B.1.617.2], omicron [B.1.1.529]) has posed several uncertainties for the future. For instance, a resurgence of viral spread in the Spring of 2022 in China has resulted in Shanghai being placed under strict lockdown. In response to the pandemic and the administrative interventions that followed [23, 41], many consumers changed their behaviors, such as utilizing more online shopping mediums [46, 76] or compulsively buying products in panic [66, 84]. However, despite the attention given to compulsive buying [66], whether classic theories of the antecedents of impulse buying are translatable to online mediums amid the pandemic remains relatively understudied. Indeed, as the COVID-19 pandemic shuttered businesses and increased consumers’ exposure to e-commerce channels, investigation into online impulse buying is a critical topic of inquiry for both scholars and practitioners alike.

To investigate conceptual correlates of online impulse buying, we rely on the extant body of literature on uncertainty [25, 31, 45] and self-control [4, 13, 34, 73] to propose a moderated multi-mediation model. We posit that the perception of uncertainty of COVID-19 variants has a direct effect on online impulse buying and an indirect effect via online shopping trust. To capture the psychological consequences of a prolonged pandemic, we further examined the direct effect of COVID-19 burnout on online impulse buying as well as indirect effects via self-control (i.e., self-regulation and impulsivity). We further explored the possible moderating effects of self-control based on its common conceptualization as an individual trait.

Impulsive buying

Impulsive buying is characterized as the unplanned and uncontrollable urge to buy goods [4, 74] that is motivated by both cognitive and affective factors [30], such as fear [12, 62] and disregard for consequences [74]. Failure of rational decision making and intrusion of irrational feelings and thoughts that more consumption will remedy negative states principally under impulsive buying [28, 78]. Harnish and Bridges [28] argue that irrational beliefs about avoidant coping and self-demoralization create a cycle of impulsive buying as a maladaptive outlet [50, 51]. The hedonic gratification that follows an impulsive purchase motivates the vast majority of consumers to engage in this behavior at least occasionally [30] which often results in guilt and diminished self-esteem afterward [28]. Within the context of COVID-19, the pandemic induces both affective and cognitive reactivity among individuals [95, 96], fueling changes in consumption behavior [15, 61].

During the infancy of the pandemic, several businesses were shuttered through government-mandated lockdowns and many consumers were newly introduced to online modalities of consumption [46, 61, 76]. Consequently, online impulse buying paralleled the rising use of e-commerce [15, 76]. Such trends were not surprising, however, as impulse buying has routinely been implicated to be a mode of coping with the sudden loss of control over one’s environment following disasters [22, 35, 36]. Thus, the current study investigates the conceptual drivers of online impulsive buying as a form of irrational coping using classic theories of uncertainty avoidance and self-control during a relevant social ecology of heightened distress.

Perceived uncertainty of COVID-19 variants and online impulsive buying

Perceived uncertainty is the subjective appraisal of a situation’s ambiguous nature that inhibits one’s abilities to adequately assess probable outcomes [9]. Classical theories of uncertainty (e.g., Uncertainty Reduction Theory, Motivation to Reduce Uncertainty Theory) posit that individuals are motivated to utilize various strategies (e.g., seeking information) to increase clarity [7, 42, 56]. For simplicity, we refer to the broader body of these theories as the uncertainty avoidance and reduction (UAR) theory. UAR theory argues that novel stimuli without predictable outcomes breed discomfort due to the loss of one’s agentic control of their environment [25, 31, 45] and accordingly increase preference for behaviors with more predictable outcomes [33]. The emergence of novel health crises historically begets public angst, such as in the case of the 2009 H1N1 outbreak [82, 83] and most recently the COVID-19 pandemic [2, 86]. Even with the dissemination of vaccines in late 2020, the evolving state of COVID-19 and its variants (e.g., delta, omicron) presents a myriad of public health uncertainties.

Within the context of consumerism, consumers may look toward altering their buying behavior as a coping mechanism to regain some degree of personal control [4, 12, 87], particularly by increasing the rate of online impulsive consumption [10, 12, 75, 87]. With the availability of online only retailers (e.g., Amazon.com, Ebay, Alibaba) and many traditional retailers offering online options (e.g., Walmart + , Target Shipt), consumers have an unprecedented number of alternative channels to shop from to fulfill their desires [67]. Thus, online impulse buying may be a readily accessible outlet for coping [10, 16, 94] while successfully avoiding primary threat sources (e.g., physical proximity to others) [35, 43, 49, 77] and enjoying the immediate gratification from hedonistic purchases [22]. Indeed, the high degree of ambiguity at the start of the pandemic has been implicated to be a prime culprit for the unprecedented spikes in spending by consumers [62, 66]. Perceptions of COVID-19 uncertainty, however, are subject to wane with growing familiarity. To address this, the current study captured perceptions of uncertainty pertaining to COVID-19 variants, a relevant topic of concern at the time of data collection (February 2021) for the current study’s sample of Chinese consumers as China tackled its first wave of variants. As was the case with past public health crises, we posit the following:

Hypothesis 1

Perceived uncertainty of COVID-19 variants is positively associated with online impulse buying.

Uncertainty & online shopping trust

Trust is a fundamental component in social exchanges [8] and has accordingly acted as the catalyst in maintaining positive buyer–seller relationships [39, 64]. Several past studies have routinely shown that trust is one of the most significant elements in online consumerism [85], increasing one’s intentions to shop online [32, 71, 80] by lessening associated perceived risks and fostering consumer confidence [3, 18, 29]. China’s Zero-COVID approach includes sudden government-mandated city lockdowns that shutter businesses and limit outside activities in response to even a few cases of COVID-19 [59]. Compared to physical retailers and stores, online retailers may therefore be a more consistent and trustworthy outlet for consumerism amid continued possibility of unexpected disruptions to day-to-day life [1, 63], contrary to otherwise normative times [97].

E-commerce channels may provide a sense of normality [10, 16, 94] which can garner trust among consumers [63]. This may be particularly accentuated during the COVID-19 pandemic where consumers are more likely to be exposed to targeted advertising with increased exposure to online mediums of entertainment, news, and social media [84]. That is, when faced with the need to cope with uncertainty, consumers may be more inclined to trust online alternative channels of shopping to yield comparable hedonistic experiences as traditional modalities and subsequently utilize the service for their impulsive desires [40, 58]. Thus, we posit the following hypotheses:

Hypothesis 2

Perceived uncertainty of COVID-19 variants is positively associated with online shopping trust.

Hypothesis 3

Online shopping trust is positively associated with online impulse buying.

Hypothesis 4

Online shopping trust mediates the effect of perceived uncertainty of COVID-19 variants on online impulse buying.

COVID-19 burnout & impulsive consumption

Burnout is defined as the psychological phenomenon of exhaustion, detachment, and feelings of inadequacy stemming from prolonged exposure to stressors [54]. Recently, studies have documented individuals experiencing COVID-19 burnout as a result of prolonged exposure to pandemic-related news, events, demands, and intrusive changes to daily life [98]. In contrast to the domain-general stress burnout, COVID-19 burnout is argued to be triggered from COVID-19-related thoughts and feelings [98]. COVID-19 burnout may have notable implications for online consumption, as e-commerce presents a readily available avenue for coping with pervasive pandemic-related stressors. Indeed, negative state is associated with the tendency to externalize symptoms through risky and impulsive behaviors, as observed in delayed discounting and gratification tasks [55, 93] as well as consumerism [4, 12, 87].

Because anxiety and worry represent reactance to negative stimuli, they counter self-control and result in both cognitive and affective exertion [65, 69]. The motivated regulatory failure perspective of Ego-Depletion Theory (EDT) [4, 5] suggests that prolonged exertion from negative states renders one less motivated to maintain self-control and increases the subjective reward value of hedonistic stimuli [34]. Under distress, consumers may be inclined to discard their self-control and long-term goals [53] in favor of impulsive and hedonic purchasing as a means of coping [4, 35, 65]. In other words, in the similar manner as domain-general stress burnout, it is likely that COVID-19-specific burnout will correspondingly result in low levels of self-regulation and high levels of impulsivity. For these reasons, we posit the following:

Hypothesis 5

COVID-19 burnout is positively associated with online impulse buying.

Hypothesis 6

COVID-19 burnout is negatively associated with self-regulation.

Hypothesis 7

COVID-19 burnout is positively associated with impulsivity.

Self-control and the urge to buy

Self-control reflects one’s abilities to maintain regulatory focus and motivation against impulsive forces [4, 5, 34]. In practice, consumers with high self-control are less prone to impulse buying and exhibit more responsible management of fiscal spending within both real [4, 99, 73], and virtual spaces [89, 90]. Self-control and regulatory focus thereby facilitates the mitigation of reactance to adverse stimuli [13, 34]. Hence, online impulsive buying is a fundamental consequence of self-regulatory failure, yielding to temptations of trait impulsivity beyond other merited characteristics afforded by e-commerce (e.g., convenience) [35, 44, 73]. Thus, we identify self-control tendencies as potential moderators and posit the following:

Hypothesis 8

Self-regulation buffers (i.e., negatively interacts) the effects of a) perceived uncertainty of COVID-19 variants and b) COVID-19 burnout on online impulse buying.

Hypothesis 9

Impulsivity facilitates (i.e., positively interacts) the effects of a) perceived uncertainty of COVID-19 variants and b) COVID-19 burnout on online impulse buying.

Self-control, albeit often characterized as trait qualities, is malleable and directly responsive to external working forces. Building consumer self-control can shield against urges of online impulse buying [21, 81, 88], but bouts of impulsivity are nonetheless common occurrences for the majority of consumers [30, 74]. In historical accounts of disasters, such as in the aftermath of 2005 Hurricane Katrina or the 2011 Christchurch Earthquake, stressed consumers showed impulsivity in their buying habits and sought greater hedonic purchases [22, 77]. Further, consumers adaptively responded with increased consumption levels in anticipation of impending disasters that may strip one’s agentic control over their environment [4, 35]. For these reasons, we posit the following:

Hypothesis 10

Self-regulation is negatively associated with online impulse buying.

Hypothesis 11

Impulsivity is positively associated with online impulse buying.

Hypothesis 12

Self-regulation mediates the effect of COVID-19 burnout on online impulse buying.

Hypothesis 13

Impulsivity mediates the effect of COVID-19 burnout on online impulse buying.

Current studies

The conceptual model with hypothesized paths is given in Fig. 1. We examined COVID-19 variants and online impulse buying in this study for two primary motives. First, as the COVID-19 pandemic had been ongoing for more than a year by the time of data collection, Chinese consumers may have developed familiarity with the original strain of COVID-19 thereby nullifying its associated novelty or uncertainty. However, in January 2021, a viral spread of variants in Hebei province marked the first prominent resurgence of COVID-19 in China since its initial outbreak in Wuhan. Secondly, data were collected as part of a larger study in two phases. The first phase of data collection occurred during the week immediately preceding the 2021 Chinese Lunar New Year—a major celebratory holiday period known for heavy consumerism among young adults—which was the return of festivities after the 2020 Spring Festival was cancelled amid rising cases of COVID-19. Although the week preceding the Spring Festival provided an opportunity to collect data during a relevant social ecology of high consumerism and COVID-19 variant fears, the effects observed may likewise be skewed for these reasons. Thus, the second phase of data collection occurred during the Spring Festival and the 2 following weeks to investigate the robustness of our findings following high consumer traffic.

Fig. 1
figure 1

Proposed conceptual mediated moderation model. COVID-19 burnout and perceived uncertainty were added as covariates in the paths to all mediators. Additional covariates included respondent Age, Gender (Male, Female), Monthly Expenses, and Years of Experience in Online Shopping

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We primarily sought to investigate a younger consumer base by directly targeting samples of university students in light of recent research documenting strong reactance to the developments of the COVID-19 pandemic among the young adults who may lack the psychological resources to adequately cope with sudden stressors [91, 95, 96]. Accordingly, university students have been shown to be at risk of resorting to impulsivity as a means of maladaptively coping with life stressors [48, 50, 51, 91, 92] and may likewise show similar patterns in response to COVID-19-related stressors as documented in past disasters [36, 77]. Further, a recent report found that more than 80% of university students in China in Tiers 1–4 cities had some form of part-time jobs as additional sources of income beyond allowances from family or customary gift money from older family members during the New Year holidays [79]. Coupled with the return of the country’s largest festivities, we rationalized that the rising trend of part-time employment and disposable income among young adult consumers alongside the increasing popularity of e-commerce in China offered an important and eager consumer demographic to investigate [14].

Study 1

Study 1 took advantage of the unique window to examine online impulse buying during a time of novel variants as well as high demand for online consumerism in anticipation of the return of the Spring Festival and visiting families for gift exchanges. To examine the conceptual path model, we used variance-based partial least squares structural equation modeling (PLS-SEM) in R with the SEMinR v.2.3.1 [26, 72] defining the composite variables with reflective measurements (i.e., Mode A). In contrast to the more common covariance-based SEM (CB-SEM) technique, PLS-SEM maximizes the variance explained by differentially weighting indicators to its respective composite variables and is more suitable for predictive models of individual paths compared to a comprehensive theory confirmation model [26, 27].

Method

Procedures & participants

To ensure safe research procedures amid rising COVID-19 cases, participants were recruited through electronic online mediums using convenience and partial snowball sampling methods: (1) the study was advertised and shared by academic staff and faculty members on popular social media platforms utilized by students (e.g., WeChat, QQ), (2) the study was shared to students by academic faculty members during their lectures, and (3) participants were offered the survey link to share among their classmates and friends. The study was anonymous and hosted electronically on SurveyStar (Changsha Ranxing Science and Technology, Shanghai, China). Participants provided informed consent and were free to withdraw from the investigation at any time. Participation was voluntary, and no compensation or incentives were given. The current study was approved by the first listed author’s institutional ethics committee.

A total of 1560 participants across China were recruited from February 4 to 9, 2021, in the first phase of data collection as part of a larger study. Twenty-two participants were removed from the final analysis for being ± 2 standard deviations (SDs) from the average survey completion time. A further 31 participants were dropped for completing the survey in less than 150 s. Lastly, 12 participants were dropped for being younger than 18 or not reporting ageFootnote 1 for a final sample of n = 1495 (nundergraduates = 1408, npostgraduates = 13, nworking professionals = 74). Participant demographic information is given in Table 1.

Table 1 Descriptive statistics for Studies 1 & 2
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Measures

Due to several measures being altered to fit the social ecological context of the COVID-19 pandemic, confirmatory factor analyses (CFA) were conducted to examine structural validity of these measures. Goodness of fit statistics for the following measures are given in Table 2.

Table 2 Confirmatory factor analyses goodness of fit indices for studies 1 & 2
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Perceived uncertainty of COVID-19 variants (POC)

Perceived uncertainty of COVID-19 variants was measured via 4 items that were adjusted to fit the current pandemic [20]. Participants rated each item on a 7-point Likert scale (1 = Strongly Disagree, 7 = Strongly Agree).

COVID-19 burnout (CB)

COVID-19 burnout was measured via a 10-item scale [98]. Items were rated on a 5-point Likert scale (1 = Never, 5 = Always).

Online shopping trust (OST)

Trust for online shopping was measured via a 3-item scale [47]. Items were rated on a 5-point Likert scale (1 = Strongly Disagree, 5 = Strongly Agree).

Self-control scale (SC)

Self-control was measured with the 7-item Chinese version [50, 51] of measures of self-control tendencies [57]. The scale measured self-regulation and impulsivity. Each item was rated on a 5-point Likert scale (1 = Strongly disagree, 5 = Strongly agree). Due to low inter-factor covariance (Table 1; standardized estimate coefficient [std est] =  − 0.044, p = 0.142), self-regulation (SC-R) and impulsivity (SC-I) were treated as independent constructs in the following analyses.

Online impulse buying behavior scale (OIB)

To measure online impulsive buying tendency during the COVID-19 pandemic, we adapted and revised the 6-item Online Impulse Buying Behavior Scale (OIBBS; [70]. The scale contained three dimensions: 1) emotional buying, 2) uncontrollable urge, and 3) emotional response. Confirmatory factor analysis yielded poor fit following the original 3-factor structure in addition to being inputted as a 1-factor structure (Table 2). One item was dropped for poor loading (< 0.4), and the newly revised 5-item scale was fitted to a 1-factor structure (Table 2). All items were rated on a 7-point Likert scale ranging from (1 = Strongly disagree, 7 = Strongly agree).

Results

PLS-SEM measurement model item loadings and English translated wordings are given in Table 3. All measures showed acceptable to good reliability through both McDonald’s ω and composite reliability ρC. Average variation extracted (AVE) metrics also show good construct validity (i.e., > 0.5) [26], and no individual item showed sign of poor loading (i.e., < 0.4).

Table 3 Study 1 PLS-SEM measurement model
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PLS-SEM structural path estimates are given in Table 4. All estimates toward the path ends were sufficiently powered (OST R2adj = 0.084, SC-R R2adj = 0.062, SC-I R2adj = 0.048, OIB R2adj = 0.233, 1 − β all 1.000) and showed no sign of multicollinearity (Variation Inflation Factor [VIF] from 1.008 to 1.194). Heterotrait–monotrait ratio of correlations (HTMT) also indicated no signs of problematic discriminant validity (HTMT all < 0.437). POC was positively associated with OST and OIB. CB was negatively associated with SC-R while positively associated with SC-I and OIB. OST, SC-R, and SC-I were all positively associated with OIB. SC-I and SC-R did not significantly interact with either POC or CB. There was a negative interaction between POC and SC-I. All three hypothesized indirect effects were significant; OST partially mediated the effect of POC on OIB, while both SC-I and SC-R partially mediated the effect of CB on OIB.

Table 4 Study 1 PLS-SEM Direct & Indirect Path Estimates
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Discussion

Study 1 results generally supported our hypotheses but only showed one negative, albeit small, interaction effect; as impulsivity increased, the effect of perceived uncertainty of COVID-19 variants on online impulse buying became more negative. Although we hypothesized a positive interaction, where impulsivity will further promote the effect of uncertainty, one explanation for the contrary finding may be that impulsive individuals are motivated less by peripheral drivers and more by their own internal sense of impulsivity.

Further, those reporting high self-regulation tendencies surprisingly showed more online impulse buying in opposition to our hypothesized direction and implications from past research [4, 21, 68, 88]. One possible explanation is that individual reporting high self-regulatory tendencies has been exerting control over impulsive urges throughout the COVID-19 pandemic. In other words, these individuals may have already experienced self-regulatory collapse and motivational reprioritization from continuous exertion over the COVID-19 pandemic [34, 60], as illustrated from impulsive buying [4, 89], but may nonetheless report high self-regulation as would be otherwise properly reflective of one’s general perceived sense of self. However, because the current study did not measure specific behaviors, further research is needed to better capture possibility of regulatory failure.

Study 2

Study 2 served to replicate and examine the robustness of Study 1’s findings with an independent set of respondents. As Study 1 took place immediately preceding the 2021 Spring Festival, Study 2 surveyed the young consumer base during the duration of the festival in addition to the weeks that followed to assess the consistency and robustness of our findings after high consumer traffic weeks.

Methods

Procedures & participants

A total of 987 participants across China were recruited from February 12 to March 2, 2021. Eleven participants were removed from the final analysis for being ± 2 SDs from the average survey completion time. A further 27 participants were dropped for completing the survey in less than 150 s. Lastly, 16 participants were dropped for being younger than 18 or not reporting ageFootnote 2 for a final sample of n = 923 (nundergraduates = 839, nworking professionals = 1). Participant demographic information is given in Table 1. The same procedures as Study 1 were followed for Study 2.

Measures

The same measures as Study 1 were used in Study 2. As was the case for Study 1, measurement structural goodness of fit metrics is given in Table 2.

Results

PLS-SEM measurement model item loadings and original Chinese text wordings are given in Table 5. All measures showed acceptable to good reliability, good construct validity, and no individual item showed sign of poor loading.

Table 5 Study 2 PLS-SEM measurement model
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PLS-SEM path estimates are given in Table 6. All estimates toward the path ends were sufficiently powered (OST R2adj = 0.077, SC-R R2adj = 0.030, SC-I R2adj = 0.041, OIB R2adj = 0.311, 1 − β from 0.991 to 1.000) and showed no sign of multicollinearity (VIF from 1.012 to 1.252). HTMT also indicated no signs of problematic discriminant validity (HTMT all < 0.423). POC was positively associated with OST and OIB. CB was negatively associated with SC-R and positively associated with SC-I but not OIB. OST, SC-R, and SC-I were all positively associated with OIB. SC-R did not significantly interact with either POC or CB. SC-I did not significantly interact with CB but negatively interacted with POC. All three hypothesized indirect effects were significant; OST partially mediated the effect of POC on OIB, while both SC-I and SC-R fully mediated the effect of CB on OIB.

Table 6 Study 2 PLS-SEM Direct & Indirect Path Estimates
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Discussion

Findings from Study 2 generally support findings from Study 1. However, COVID-19 burnout was not associated with online impulse buying. This finding suggests that burnout’s association with impulse buying may be more varied and responsive to environmental changes. Within the context of the current study, holiday festivities may have served to broadly reduce COVID-19-related burnout while still emphasizing consumerism amid celebration. Indeed, Welch’s t-test means comparison of COVID-19 burnout showed significantly higher burnout in Study 1 (pre-holiday; M ± SD = 1.821 ± 0.680) than Study 2 (holiday; M ± SD = 1.638 ± 0.671; Mdif = 0.183, t[1972.810] = 6.491, p < 0.001, d = 0.271). However, no difference was found for impulse buying between the two study samples (Mdif = 0.017, t[1816.071] = 0.355, p = 0.722, d = 0.015). The negative interaction between uncertainty and impulsivity remained robust with Study 1 but showed a notably stronger effect in Study 2.

General discussion

Uncertainty & trust’s association with online impulsive buying

The results of PLS-SEM from samples in phases 1 and 2 of data collection provide partial support of our hypothesized conceptual path model. Consistent with past implications [2, 25, 45, 82, 83], our findings add to the theoretical proposition that uncertainty drives individuals to minimize risk by opting for more consistent and predictable avenues both in isolated decisional tasks [17, 52] and in practice [33, 82, 83]. However, as the Chinese government utilizes a strict Zero-COVID policy [59], with sudden government-mandated lockdowns, the connection between uncertainty and online shopping trust will benefit from cross-cultural replication. For instance, for other countries where outlets for consumerism remain unchanged despite the pandemic, there may be no additional incentive for consumers to view e-commerce more favorably beyond convenience.

Perceived uncertainty of COVID-19 variants nonetheless remained a consistent positive, albeit weak, correlate of online impulse buying. This suggests that there are likely mechanisms activated by uncertainty not captured in the current model. Because uncertainty can trigger various negative affect valence [31, 82, 83], fear and anxiety are likely to also serve as mediating mechanisms in driving impulsive buying [12]. Given the novelty of COVID-19 variants at the time of the study, consumers may have assumed greater risks on the basis of the variants being plausibly, rather than likely, dangerous. Indeed, the current study’s analytical plan emphasized the predictive power of proposed conceptual antecedents but was not designed with the intention of confirming a broader theoretical model. The current study thus provides a foundation to investigate further the implications of uncertainty in risk mitigating and negative affect valence coping behaviors, such as online impulse buying.

Burnout & self-control’s association with online impulse buying

COVID-19 burnout’s association with online impulse buying was statistically inconsistent across the two studies but nonetheless consistently weak in effect size magnitudes, suggesting that any apparent effect of COVID-19 on subsequent impulsive buying behaviors is likely to be substantively minor. Further, pre- and post-festival means comparison between Studies 1 and 2 showed a moderate drop in burnout. Celebrations may have minimized some degree of stress among participants that may have temporarily skewed the association between burnout and impulsive buying in Study 1. Nonetheless, we observed notably larger effects of COVID-19 burnout on both self-regulation and impulsivity, consistent with past studies in decision making [55, 93] and consumer behavior [4, 87]. These findings support the theoretical application of EDT [4, 5] and the revised motivation reprioritization perspective [34] on self-control during the COVID-19 pandemic. However, our findings did not support the original hypothesized direction [4, 35] that self-regulation is negatively associated with impulsive online shopping, instead showing the opposite.

As briefly mentioned before, one potential explanation for the contrary finding may be that consumers reporting high self-regulation were the types to have already been exerting relatively greater control than their impulsive counterparts, both continuously and periodically. In other words, should this be the case, these consumers ought to be similarly susceptible to ‘yield to their temptations’ as a byproduct of depleted resources and reprioritizing their motivation toward other higher priority goals [4, 34]. Indeed, the effect size of regulation on impulse buying in Study 2 (i.e., Phase 2 of data collection during and after the festivities) was notably larger than in Study 1. Such effects may partly reflect greater self-regulatory exertion amid festivities and familial celebrations that result in collapse of self-control.

Impulsivity was expectedly the largest and most consistent correlate of online impulse buying [19] and also interacted negatively with perception of uncertainty. As alluded before, this seemingly counterintuitive finding may be indicative that as general impulsivity trait increases, it dominates the effect of other distal drivers of impulse buying [35, 44, 73]. That is, impulsive consumerism is likely to simply reflect a natural behavioral manifestation of trait impulsivity at the highest level [4]. At low levels of trait impulsivity, however, consumers may require additional peripheral and conceptually distal incentives to drive impulsive consumption [35, 44, 73].

Both self-regulation and impulsivity mediated the effect of burnout on online impulse buying. These findings support our hypothesis that self-control is reactive to situational instances of negative environmental stimuli [4, 6]. Although some studies have regarded self-control characteristics as personality traits, our examined model with both mediating and moderating pathways suggest that regulatory tendencies and impulsivity may be suitably modeled as situationally reactive mechanisms beyond just stable individual characteristics during social ecologies with sudden and acute stressors. Thus, interventions that aim to mitigate the degree of psychological burnout and other negative mental health outcomes (e.g., anxiety, depression) commonly observed with the advent of novel public health crises may be beneficial for consumers’ online buying behavior.

Theoretical and practical implications

Although several studies have examined consumerism amid COVID-19, the current study uniquely contributes to the body of literature by incorporating UAR and EDT in the same model. In doing so, we propose that the sudden changes to consumption amid the pandemic [11, 24, 61] among young adults may be partly attributable to the reactivity of self-control and consumer perceptions to COVID-19 related events, such as variant spread. Several surprising findings, however, have implications for future inquiry and theory development. Firstly, the positive association between self-regulation and online impulse buying implies the possibility that subjective appraisals of self-control may indirectly capture behavioral exertion in the absence of other measures that allow respondents to nuance between traits and behaviors. In the event that behavioral self-regulation only yields short-term benefits before collapsing into motivational reprioritization, but remains consistent in self-appraised regulatory abilities, it may be necessary to investigate whether both trait and specific behavioral items are necessary in future methodological approaches when examining EDT during prolonged exposures to stressors.

Secondly, the negative interaction between impulsivity and perceived uncertainty suggests a hierarchy of psychosocial drivers of consumption behaviors that may not always be mutually compatible. Thus, conceptually proximal drivers of impulsive consumption behaviors like self-control may override distal drivers, rendering them irrelevant should said proximal drivers be large in magnitude. Impulsive consumption may therefore be a behavioral symptom of self-control deterioration at intense levels rather than being a branching manifestation. Nonetheless, the current study’s limited examination of only perceived uncertainty and burnout as conceptually distal drivers of online impulse buying requires further research in incorporating additional conceptually relevant predictors.

From a practical perspective, market researchers and practitioners may benefit from capturing psychosocial perceptions of uncertainty and subjective experience of COVID-19 burnout in consumer surveys. Such readings may be reflective of broader and conceptually proximal issues of consumption impulsivity that could fluctuate with changing dynamics of public health crises. Thus, psychological and behavioral metrics may be incorporated with traditional attribute and performance measures (e.g., brand perceptions, product performance) to assess whether changes in quarterly product sales may be credited to temporary rises in consumer impulsivity rather than true supply demand. Online retailers are thus recommended to continuously monitor the development and progress of any public health crises and the reactivity of the consumer base.

Limitations

Both conceptual and methodological limitations exist for the present study. Conceptually, although the current study proposes a sequential mediation model, causality cannot be established due to the cross-sectional design. Future research can opt to utilize experimental designs to further test the proposed downstream effects. Secondly, because the research was conducted in the context of Chinese culture, other cultures with different degrees of COVID-19 variant exposure may show varying results and require empirical verification.

Methodologically, all variables were assessed via self-report attitudinal measures, and not observed or recorded behaviors. Future research may seek to capture sudden spikes in individuals’ spending behaviors to make definitive claims related to impulsive consumption. Secondly, our recruitment procedures primarily targeted university students through convenience sampling with a small minority of working professionals recruited through snowball sampling procedures. Thus, the generalizability of the current study’s findings is limited and may not reflect older consumers who likely have greater disposable income and utilize less online channels than our current sample.

Conclusions

The current study provides original insight into examining how consumers respond to the uncertainty of COVID-19 variants by adjusting their trust toward online shopping. Further, the findings also reveal how COVID-19 burnout can have consequential downstream effects on online impulsive buying via self-control failure. With the current research, we offer a preliminary, but much needed, investigation into how consumers adjust and adapt their buying behavior to the changing dynamic of the pandemic. Although e-commerce may continue to observe high demand compared to pre-COVID-19 times, marketers should remain wary and continue monitoring the consumer base to isolate true demand from impulsive buying in response to public health crises.

Availability of data and materials

The datasets used and/or analyzed during the current study are available from the corresponding author on reasonable request.

Notes

  1. Participants were dropped when they did not report age due to the inability to confirm and verify age of informed consent for research participation.

  2. One participant was dropped due to reporting an ineligible age (i.e., > 200). This participant was dropped due to the inability to confirm and verify meeting the necessary majority age for informed consent in research participation.

Abbreviations

UAR:

Uncertainty avoidance and reduction

EDT:

Ego-Depletion theory

RMB:

Renminbi (i.e., Chinese Yuan)

M:

Mean

SD:

Standard deviation

SE:

Standard error

STD EST:

Standardized estimate coefficient

STD LD:

Standardized item loading

PLS-SEM:

Partial least squares structural equation modeling

CB-SEM:

Covariance-based structural equation modeling

CFA:

Confirmatory factor analysis

VIF:

Variance inflation factor

ω :

McDonald’s omega

ρ c :

Composite reliability (Rho C)

AVE:

Average variance extracted

HTMT:

Heterotrait–monotrait ratio of correlations

χ 2 :

Chi-square

df:

Degrees of freedom

CFI:

Comparative fit index

RMSEA:

Root mean square error of approximation

CI:

Confidence interval

SRMR:

Standardized root mean square residual

AIC:

Akaike information criteria

ECVI:

Expected cross-validation index

POC:

Perceived uncertainty of COVID-19 variants

CB:

COVID-19 burnout

OST:

Online shopping trust

SC:

Self-control

SC-R:

Self-control (Regulation)

SC-I:

Self-control (Impulsivity)

OIB:

Online impulse buying

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Acknowledgements

Data reported in Study 1 stem from the same dataset as [100] but do not share any variables nor report any prior published materials.

Funding

The current study was funded by the Jiangxi’ Key Research Base Project of Humanities and Social Sciences (JD20068) and Science & Technology Research Project of Jiangxi’ Department of Education (GJJ200306), and the 2019 Educational Science Planning Project of Guangdong (2019GXJK181).

Author information

Author notes

  1. Shunying Zhao, Qiang Yang and Hohjin Im share equal first authorship

Authors and Affiliations

  1. School of Psychology, Jiangxi Normal University, 99 Ziyang Avenue, Nanchang, Jiangxi, 330022, China

    Shunying Zhao, Baojuan Ye, Yadi Zeng, Zhinan Chen, Lu Liu & Dawu Huang

  2. School of Education Science, Jiaying University, Mei-Songong Road, Meizhou, Guangdong, 514021, China

    Shunying Zhao

  3. School of Education, Jiangxi Normal University, 99 Ziyang Avenue, Nanchang, Jiangxi, 330022, China

    Qiang Yang

  4. Department of Psychological Science, University of California Irvine, 4201 Social and Behavioral Sciences Gateway, Irvine, CA, 92697, USA

    Hohjin Im

  5. School of Physical Education, Jiangxi Normal University, 99 Ziyang Avenue, Nanchang, Jiangxi, 330022, China

    Dawu Huang

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Contributions

SZ, QY, and BY contributed to the inception of the project, obtainment of funds, and writing of the manuscript. HI contributed to the model development, analysis, and writing of the manuscript. YZ, ZC, LL, and DH contributed to the writing of the original manuscript and review of the current manuscript. All authors except HI contributed to the data collection. All authors read and approved the final manuscript.

Authors' information

Hohjin Im was affiliated with the University of California Irvine at the time of the project and manuscript writing. He now conducts research independent of a university affiliation and works as a marketing researcher.

Corresponding author

Correspondence to Hohjin Im.

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Ethics approval and consent to participate

The current study was reviewed and approved by the Jiangxi Normal University’s Ethical Review Board (IRB protocol ID: IRB-JXNU-PSY-2020018). All participants provided informed consent.

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Not applicable.

Competing interests

The authors declare that they have no competing interests.

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Zhao, S., Yang, Q., Im, H. et al. The impulsive online shopper: effects of COVID-19 burnout, uncertainty, self-control, and online shopping trust. Futur Bus J 8, 58 (2022). https://doi.org/10.1186/s43093-022-00174-0

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  • DOI: https://doi.org/10.1186/s43093-022-00174-0

Keywords

  • Impulse buying
  • COVID-19 burnout
  • Self-control
  • Uncertainty
  • Ambiguity
  • Trust