Table 2 List and synthesis of articles
No. | Author and Year | Research focus | Research approach | Results |
|---|---|---|---|---|
1 | Kim [23] | Aims to identify how “smart-work support service” leads to employees’ continuance intention toward smart-work | Quantitative | +Sig |
2 | Kumari and Biswas [25] | Aims to unveil the factors that escalate the satisfaction levels of M-payment users and eventually stimulate them to continue using M-payments for their daily activities | Quantitative | +Sig |
3 | Sreelakshmi and Prathap [43] | Examines how the ‘perceived’ health threat posed by COVID-19 and mobile payment service quality (MPSQ) influence consumers' perceived value toward continuous usage of mobile payment services (MPS) in India | Quantitative | +Sig |
4 | Goel et al. [15] | The aim is to empirically investigate the relationship between e-impulse purchasing tendencies (e-IBT), e-impulse purchasing (e-IB), and customer satisfaction (CS). Customers' intentions to continue e-shopping were also investigated | Quantitative | +Sig |
5 | Shah and Kubota [39] | Aims to understand better the complexities of factors influencing the customer satisfaction and intentions toward app-based ride hailing services through the finding of a questionnaire study in Lahore, Pakistan | Quantitative | +Sig |
6 | Yang et al. [55] | Aims to model consumer perceptions and preferences for alternative foods | Quantitative | +Not Sig |
7 | Yan and Lim [53] | Examine the relationship between the factors in selecting suppliers such as professionality, innovativeness, affinity, and price advantage, relationship satisfaction between buyers and suppliers, and intention to continue the relationship | Quantitative | +Sig |
8 | Cassia et al. [7] | Aims to explain buyers' intentions to renew contracts after discrete, time-limited transactions by suggesting a model that complements social exchange theory with justice theory | Quantitative | +Sig |
9 | Ghorbanzadeh et al. [13] | Investigated a theoretical model, which predicts the direct and indirect impact of tourist experience quality on behavioral intentions through perceived value, destination image, and tourist satisfaction | Quantitative | +Sig |
10 | Rahardja et al. [32] | The research objective is to build a conceptual model that connects the concepts of customer perceived value and customer experience with the concept of customer relationship quality to generate sustainable customer intentions in social media commerce | Quantitative | +Sig |
11 | Uzir et al. [47] | Aims to investigate the influence of service quality of home delivery personnel and perceived value on customer satisfaction, with trust playing an intervening role | Quantitative | +Sig |
12 | Zhang et al. [60] | Aims to integrate perceived value, beliefs, and habits to investigate how they influence users' intention to continue using technological innovations | Quantitative | +Not Sig |
13 | Amoako et al. [3] | The aim of this research is to assess the relationship between relationship marketing practices of trust, commitment, relative dependency, customer satisfaction and perceived value as drivers of intention to continue a B2B business relationship | Quantitative | +Sig |
14 | Samudro et al. [37] | Identify the influence of various factors that influence customer satisfaction, such as perceived quality or perceived value in case studies in the chemical industry | Quantitative | +Sig |
15 | Slack et al. [42] | Aims to provide insights into the impact of customer perceived value and its dimensions on customer satisfaction in developing countries, and practical suggestions for marketing strategies | Quantitative | +Sig |
16 | Tran and Le [46] | Investigating the relationship between product quality, service quality, perceived value, customer satisfaction, and behavioral intentions | Quantitative | +Sig |
17 | Bahri-Ammari et al. [5] | Examine the relationship between satisfaction, congruence, nostalgic connections and trust with reference to brand attachment and behavioral loyalty | Quantitative | +Sig |
18 | Banki et al. [6] | Investigates the relationships between service quality, perceived value, customer satisfaction and behavioral intention in the hotel industry in the town of Minna, Nigeria | Quantitative | +Sig |
19 | Chen and Lin [8] | This research aims to propose a model for understanding and examining the formation of sustainable social relationships and the continued use of blogs in a marketing context | Quantitative | +Sig |
20 | Hoffmann and Birnbrich [20] | Establish a conceptual as well as an empirical link between retail banks’ activities to protect their customers from third‐party fraud, the quality of customer relationships, and customer loyalty | Quantitative | +Sig |
21 | Dimitriadis [10] | Aims to investigate the different types of perceived relational benefits in the bank‐retail customer relationship | Quantitative | +Sig |
22 | Victoria Bordonaba‐Juste and Polo‐Redondo [50] | Examining the moderating role of duration in the effects of trust and commitment on satisfaction and intention to continue a relationship | Quantitative | +Sig |