Table 1 Grouping of articles based on relationships between variables and authors
Hypothesis | Relationship between variables | Authors | Number of articles |
|---|---|---|---|
1 | Service quality on satisfaction | Kim [23], Kumari and Biswas [25], Shah and Kubota [39], Banki et al. [6] | 4 |
2 | Perceived value on satisfaction | Kim [23], Kumari and Biswas [25], Sreelakshmi and Prathap [43], Ghorbanzadeh et al. [13], Uzir et al. [47], Samudro et al. [37], Slack et al. [42], Tran and Le [46], Banki et al. [6] | 9 |
3 | Perceived value on intention to continue relationship | Yang et al. [55], Rahardja et al. [32], Zhang et al. [60]; Amoako et al. [3], Chen and Lin [8] | 5 |
4 | Satisfaction on intention to continue relationship | Goel et al. [15], Yan and Lim [53], Cassia et al. [7], Rahardja et al. [32], Amoako et al. [3], Bahri-Ammari et al. [5], Hoffmann and Birnbrich [20], Dimitriadis [10], Victoria Bordonaba‐Juste and Polo‐Redondo [50] | 9 |