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Future Business Journal

Table 5 Outcomes of the task complexity's moderating effects

From: Trust in the chatbot: a semi-human relationship

Moderating effects

Path coefficients

t-value

Results

(Threshold value) (> 1.96)

Empathy → Trust toward the chatbot

0.026*

1.82

Not significant

Friendliness → Trust toward the chatbot

 − 0.079***

3.04

Significant

  1. *Significant to p < 0.05; **p < 0.01, ***p < 0.001
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