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Future Business Journal

Table 4 Results of research hypothesis testing

From: Trust in the chatbot: a semi-human relationship

Hypotheses

R2

Coef. (β)

Std. error

t-value

p-value

Supported (Y/N)

Empathy → Trust to the chatbot

0.61

0.560

0.047

24.41

0.001

Y

Friendliness → Trust to the chatbot

0.59

0.500

0.032

23.47

0.003

Y

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