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Future Business Journal

Table 3 The constructs' discriminate validity

From: Trust in the chatbot: a semi-human relationship

“Constructs”

E

F

TC

DC

T

Empathy

0.716*

    

Friendliness

0.707

0.714*

   

Task complexity

0.699

0.701

0.963*

  

Disclosure of the chatbot

0.645

0.683

0.785

0.852*

 

Trust toward the chatbot

0.633

0.656

0.712

0.720

0.716*

  1. *The diagonal values represent the AVEs and the other values represent the squares of the inter-construct correlations
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