Table 2 Reliability and convergent validity of measures
Constructs | Items | VIF (< 10) | Factor loadings (> 0.7) | Cronbach’s α (> 0.7) | Average variance extracted (> 0.5) |
|---|---|---|---|---|---|
“Empathy” | E1 | 4.259 | 0.963*** | 0.925 | 0.716 |
E2 | 4.236 | 0.915*** | |||
E3 | 4.023 | 0.984*** | |||
“Friendliness” | F1 | 5.874 | 0.843*** | 0.847 | 0.714 |
F2 | 5.987 | 0.826*** | |||
F3 | 5.641 | 0.817*** | |||
“Task complexity” | TC1 | 1.147 | 0.718*** | 0.947 | 0.963 |
TC2 | 1.693 | 0.793*** | |||
TC3 | 1.574 | 0.792*** | |||
“Disclosure of the chatbot” | DC1 | 1.012 | 0.739*** | 0.869 | 0.852 |
DC2 | 1.816 | 0.713*** | |||
“Trust toward the chatbot” | T1 | 2.645 | 0.874*** | 0.861 | 0.716 |
T2 | 2.643 | 0.856*** | |||
T3 | 2.561 | 0829*** |