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Future Business Journal

Table 7 Moderating effect of females on the relationship between the dimensions of service quality and customer loyalty

From: Service quality dimensions as predictors of customer loyalty in mobile payment services: moderating effect of gender

 

Treatment group (Female respondents)

 

ACL

BCL

Path hypotheses

R2 = 0.333

R2 = 0.346

 

Coef

T

p-value

Coef

t

p-value

FQ

0.319

2.796

0.005*

0.158

2.006

0.045

RQ

0.321

2.723

0.007*

0.387

4.585

0.000

TQ

0.101

1.215

0.225***

0.205

2.685

0.007

  1. * Correlational is significant at 0.05 level,
  2. **Correlational is significant at 0.01 level
  3. ***Correlational is significant at 0.001 level
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