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Future Business Journal

Table 6 Moderating effect of males on the relationship between the dimensions of service quality and customer loyalty

From: Service quality dimensions as predictors of customer loyalty in mobile payment services: moderating effect of gender

 

Control group (male respondents)

 

ACL

BCL

Path hypotheses

R2 = 0.417

R2 = 0.403

 

Coef(β)

t

p-value

Coef(β)

T

p-value

FQ

0.272

3.111

0.002**

0.054

0.754

0.451*

RQ

0.388

5.627

0.000

0.536

9.001

0.000***

TQ

0.110

1.368

0.172

0.119

1.596

0.111***

  1. * Correlation is significant at 0.05 level,
  2. **Correlation is significant at 0.01 level,
  3. ***Correlational is significant at 0.001 level
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