Service quality dimensions as predictors of customer loyalty in mobile payment services: moderating effect of gender

Future Business Journal

Table 4 Hypothesis testing of the direct relationship

No	Hypotheses	β	Standard deviation (STDEV)	T statistics	P values	Results
H₁	TQ—> ACL	0.111	0.058	1.917	0.056	Rejected
H₂	FQ—> ACL	0.240	0.076	3.151	0.002	Accepted
H₃	RQ_—> ACL	0.335	0.066	5.063	0.000	Accepted
H₄	TQ—> BCL	0.156	0.053	2.951	0.003	Accepted
H₅	FQ—> BCL	0.011	0.067	0.170	0.865	Rejected
H₆	RQ_—> BCL	0.510	0.060	8.493	0.000	Accepted