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Future Business Journal

Table 3 Results of Discriminants validity analysis: Heterotrait–Monotrait ratio (HTMT)

From: Service quality dimensions as predictors of customer loyalty in mobile payment services: moderating effect of gender

 

Attitudinal CL

Behavioural CL

Functional quality

Reputational quality

Technical quality

Attitudinal CL

     

Behavioural CL

0.657

    

Functional Q

0.724

0.530

   

Reputational Q

0.742

0.771

0.645

  

Technical Q

0.622

0.567

0.655

0.626

 
  1. CL Customer loyalty, Q Quality
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