Future Business Journal

Table 1 Respondent’s profile

From: Service quality dimensions as predictors of customer loyalty in mobile payment services: moderating effect of gender

Age	Percentage
45 years and below	78
46 years and above	22
Gender	Percentage
Male	53
Female	47
Occupation	Percentage
Self employed	72
Employed	21
Unemployed	7
M-payment usage	Percentage
For the past 5 years	68.8
For the past 6–11 years	28.8
12 years and above	2.5

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