Table 3 Types of services
Base services | These are basic/core services offered by manufacturing firms Example: a machine tool or related part with the product |
|---|---|
Intermediate services | These include services related to repair and maintenance services offered with the product The involvement of the service provider/manufacturer is relatively more than the base service offerings |
Advanced services | The revenue stream of advanced services is associated with usage and penalties through a contractual agreement agreeing to share the rewards and risks associated with products |