Table 6 Data coding for interview transcripts
Holistic code | Pattern code |
|---|---|
Challenges faced by policyholders | |
Denial of cash-less treatment Differential rates Overbilling | Violation of service-level agreement |
Speed of settlement Exclusions Hospital-insurers-regulators tussles Reporting and documentation | Procedural bottlenecks |
Lack of clarity and awareness | Lack of clarity and awareness |
Emotional and financial stress | Emotional and financial stress |
Challenges faced by Insurers | |
Managing financial turbulence Regulatory compliances Continuity of services | Continuity of operations |
Spread awareness Claim settlement | Supporting policyholders |