Table 4 Number of stakeholders and purpose of the interview

Brach managers

5

Policyholders' perspectives

To get their viewpoint on the problems faced by policyholders in getting their claims settled during COVID-19

Corporate perspectives

To get their viewpoint on the problems faced by insurance providers in settling their policyholder's claims during COVID-19

Policy creation and implementation approach

Claim settlement practices of insurance providers before and after COVID 19

Claim settlement changing practices of insurance providers during COVID 19

Their opinion on the claim settlement experience during COVID 19

agents

12

Hospital staff

3

Hospital Perspective

To get their viewpoint on the problems faced by hospitals in satisfying their patients, especially those whose treatment costs are covered under any health insurance policy