Table 3 Number of policyholders and purpose of the interview
Interviewees | Number of in dept interviews (IDIs) | Objectives | Discussion outcome |
|---|---|---|---|
Health insurance claimants | 67 | Policyholders' perspectives To get a viewpoint on claim settlement experience during COVID-19 To get an idea about their expectation from insurers | Individual experiences from claim settlement during COVID-19 and their expectation from their insurance providers |