Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic: mediating role of e-satisfaction

Future Business Journal

Table 6 Summary of hypothesis

Hypothesis	Description	Results
Hypothesis 1	E-service quality has a significant positive influence on e-loyalty	Accepted
Hypothesis 2	E-service quality has a significant positive relationship with e-satisfaction	Accepted
Hypothesis 3	E-satisfaction has a significant positive relationship with e-loyalty	Accepted
Hypothesis 4	E-satisfaction mediates the relationship between e-service quality and e-loyalty	Accepted

This table shows that our results support all the four hypotheses of the study and e-satisfaction act as a mediator between quality of online services and the loyalty toward these services