From: Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic: mediating role of e-satisfaction
Variable
Min
Max
Mean
Std
Cronbach’s alpha
E-loyalty
1.00
5.00
3.9706
0.7008
0.772
E-services quality
3.7036
0.6636
0.701
E-satisfaction
2.00
3.7602
0.6034
0.768