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Table 3 Reliability Estimates for Factors used in Further Analysis

From: Customer accounting practices, antecedents and performance implications: insights from the financial services industry in Kuwait

Factors

No. of items

Min

Pt

Max

Pt

Item Mean

Item Std. dev

Factor Mean

Cronb Alpha

Competition Intensity (CompInt1-4)

4

1.000

1.000

1.000

1.000

7.000

7.000

7.000

7.000

4.208

4.208

4.222

4.500

1.694

1.694

1.833

1.744

4.285

.97

Perceived Environmental Uncertainty (PerEnvUnc1-5)

5

*1

1.000

1.000

1.000

1.000

1.000

6.000

7.000

7.000

7.000

7.000

4.181

4.333

4.361

4.319

4.306

1.681

1.736

1.629

1.685

1.781

4.300

.97

Decentralisation (Dcent1-3)

3

1.000

1.000

1.000

7.000

7.000

7.000

4.263

4.306

4.264

1.618

1.615

1618

4.278

.95

Formalisation (Form1-3)

3

1.000

1.000

1.000

7.000

7.000

7.000

4.333

4.375

4.331

1.574

1.605

1.727

4.379

.96

Customer Accounting (CustAcct1-3)

3

1.000

2.000

1.000

6.000

7.000

7.000

4.194

4.306

4.333

1.607

1.535

1.861

4.278

.95

Organisational Strategy *

1

1.000

7.000

4.181

1.630

4.181

 

Organisational Performance (OrgPerf1-6)

6

1.000

1.000

1.000

1.000

1.000

1.000

7.000

7.000

7.000

7.000

7.000

7.000

4.347

4.319

4.181

4.194

4.333

4.347

1.493

1.599

1.664

1.797

1.799

1.762

4.287

.97

  1. *One item was used to measure ability to compete/performance; therefore, Cronbachs alpha cannot be estimated. *1 = point 4 on Likert scale not ticked