Table 9 Future research agenda
SN | References | Research questions |
|---|---|---|
1 | Ivanov [51] | RQ1: How can we make innovations and data work for Supply Chain resilience in crisis times? RQ2: How can new digital technologies improve the ripple effect control in cases of epidemic outbreaks? |
2 | Sigala [53] | RQ3: How do crises accelerate technology innovation and change? RQ4: What is the impact of COVID-19 across all the actors of the same tourism stakeholder group? RQ5: What is the impact of COVID-19 on different market segments and stakeholders? RQ6: What are the effects of COVID-19 on employee psychological, mental and physical health, engagement, working conditions and other human resource issues within the tourism industry? |
3 | Ramelli and Wagner [21] | RQ7: What is the effect of the ongoing policy interventions and individual behavior changes on the economic recovery of countries worldwide? |
4 | Jiang and Wen [54] | RQ8: What are the effects of big data and analytics (i.e., AI, hygiene and healthcare practices) on digital transformation in the hospitality industry? RQ9: Do technology-based approaches affect service disruptions and failure and guest loyalty, in the post-Covid era? RQ10: What are the different approaches via which hotels could work with governmental agencies to develop coordination mechanisms and comprehensive crisis management schemes? |
5 | Kraus et al. [24] | RQ11: To what extent is an initial discussion of a business model innovation during a crisis affect actual implementation in the long run? RQ12: How are family managers assessing the current crisis situation, and how decision-making about coping mechanisms is utilized in various family situations? |
6 | Carnevale and Hatak [78] | RQ13: Does COVID-19 affect employee adjustment and well-being? |
7 | Baum and Hai [71] | RQ14: Does Covid-19 affect human rights in the context of hospitality and tourism? |
8 | Jamal and Budke [90] | RQ15: What are the effects of the 2019-novel coronavirus on Countries and destinations using both monetary and non-monetary metrics? |
9 | Lai and Wong [91] | RQ16: How does epidemic crisis strategies for boutique hotels and resorts differ across hotel segments? |
10 | Jones and Comfort [92] | RQ17: How and where can we integrate local aspirations and values into corporate approaches to sustainability, in the aftermath of the COVID-19 crisis, using case studies of local hospitality managers within less developed counties? |
11 | Kabadayi et al. 72 | RQ18: To explore how and when service companies adopt technology and automation in response to SMDs such as COVID-19? |
12 | Zhang et al. [58] | RQ19: Where are the antecedents of employee safety behavior from organizational and individual levels in the era of Covid-19? |
13 | Ahrens and Ferry [93] | RQ20: What are the tactics used as the crisis unfolded by both local and central governments across the globe? |