Table 2 Measurement items and their reliability

Bank Performance (BP, Alpha: 0.93, CR: 0.93)

–

1. “How would you rate the overall bank’s effectiveness and efficiency to meet the objectives over the past three years?”

0.897

2. “How would you rate the total satisfaction of all participants over the past three years?”

0.953

3. “How would you rate the overall development, innovation, and quality of products, processes, and services of the bank over the past three years?”

0.873

Training (TR, Alpha: 0.84, CR: 0.84)

–

1. “In your opinion, individual employee training and development programs are effective.”

0.699

2. “In your opinion, the team of employee training and development programs are effective.”

0.691

3. “In your opinion, the monitoring of employee training and development programs are effective.”

Dropped

4. “In your opinion, the career development programs by training are effective.”

0.654

5. “In your opinion, employee training and development programs are sufficient.”

0.692

6. “In your opinion, your work design programs are effective.”

0.683

7. “You think that the training of employees can lead to increase bank performance.”

0.659

Education (ED, Alpha: 0.84, CR: 0.84)

1. “You think that the education level of the employee is good.”

0.756

2. “You think that the effectiveness of a bank can partly be linked to the educational qualification of the employee.”

0.741

3. “You think that the financial performance of a bank can be connected to the educational level of the employee.”

0.794

4. “You think that the educational level of the employee is important.”

0.748

Knowledge (KN, Alpha: 0.92, CR: 0.92)

–

1. “In your opinion, the employee training and development programs on employee knowledge are effective?”

0.905

2. “In your opinion, the work design programs on employee knowledge is effective.”

0.98

3. “You think that the financial performance of a bank can be promoted by the knowledge level of the employee.”

0.781

4. “You think that the effectiveness of a bank can be linked by the knowledge level of the employee.”

0.787

Skills (SK, Alpha: 0.82, CR: 0.82)

–

1. “How would you rate employee competencies over the past three years?”

0.712

2. “How would you rate cooperation among employees in general over the past three years?”

0.743

3. “How would you rate cooperation between management and employees in general over the past three years?”

0.625

4. “How would you connect the skills of the employees and the bank’s effectiveness over the past three years?”

0.715

5. “How would you join the skills of the employees and bank performance over the past three years?”

0.653