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Table 3 Methods for assessing the flexibility and adaptability of the quality management system of business processes

From: Influence of internal production conditions on the efficiency and competitiveness of enterprises

Development names

Research methods

A set of indicators of the level of adaptability and flexibility of the enterprise quality management system

They consider the factors of time and material costs that are necessary for the implementation of management decisions aimed at eliminating the identified inconsistencies in the quality management system at the enterprise. Separately, the time period for obtaining a positive economic effect from the implemented management decisions is considered

Identification of signs of flexibility of the quality management system at the enterprise and its adaptability

The flexibility of the quality management system does not imply the automatic adaptability of this component of the management system, which allows it to use a greater gradient of changes than flexibility (their level), responding to new challenges from the market, consumers, suppliers, etc., and internal factors of quality management

Methodological approaches to assessing the importance of enterprise business processes based on the vertical integration indicator

The indicator is based on a methodological approach based on the value added to the intermediate and final products of the enterprise, is used to focus the quality management system on flexibility and adaptability

A model for the determination of the economic efficiency of quality management systems at an enterprise based on the ratio of results from its operation and the costs of its implementation

Considers the difficulties of assessing the quality management system in connection with the synergistic effect and parallel management processes at the enterprise

Indicators of the flexibility of the quality management system in the supply logistics of the enterprise

The proposed indicators are adapted to the quality assurance of the enterprise’s supplies

Model for comparative assessment of the flexibility of quality management systems for business processes of enterprises

The comparison is recommended to be carried out based on a fixed description of the requirements for flexibility, adaptability, and quality of business processes in the pyramid of enterprise documentation on quality management