Table 1 Methods for ensuring flexibility and adaptability of the quality management system of business processes.

Economic

Indicators of economic assessment of quality management methods

Comparison of individual quality management methods for the appropriateness of their application

Comprehensive assessment of alternative solutions

Determination of the appropriateness of methods when working in groups to solve quality problems

Structuring business processes

Emphasis on those links of the quality circle that develop the greatest value of the product

Socio-psychological

Development and application of the cognitive abilities of workers

Continuous training and improvement of skills of employees, transfer of experience

Participation in competitions and awards for quality

Additional motivation in order to present the best experience in the field of quality

Technological

Introduction of information about weak design and technological aspects

Step-by-step derivation of a possible list of errors

Certification of the enterprise quality management system

Consideration of the strengths of individual standards

Consideration of the phases of the development of flexibility

Introduction of appropriate mechanisms for flexibility and adaptability

Administrative

Quality management and quality assurance maps

Matching models of probable errors and ways to correct them

Creation and maintenance of a group on quality problems

Implementation of the practice of teams to solve quality problems

Involvement of employees in the development of recommendations

Organisation and motivation of employees to find ways to improve quality