Table 2 Construct reliability and results of outer model
From: Satisfaction and revisit intentions at fast food restaurants
Variable | Indicators | Loadings | Cronbach’s α | CR | AVE |
|---|---|---|---|---|---|
Food quality | FQ8 | .769 | .846 | .886 | .565 |
FQ9 | .733 | ||||
FQ10 | .723 | ||||
FQ11 | .740 | ||||
FQ12 | .771 | ||||
FQ13 | .773 | ||||
Restaurant service quality | RSQ16 | .713 | .794 | .866 | .618 |
RSQ17 | .830 | ||||
RSQ18 | .830 | ||||
RSQ19 | .766 | ||||
Physical environment quality | PEQ20 | .764 | .747 | .856 | .665 |
PEQ21 | .873 | ||||
PEQ23 | .805 | ||||
Customer satisfaction | CS25 | .886 | .833 | .900 | .750 |
CS26 | .854 | ||||
CS27 | .857 | ||||
Word of mouth | WOM28 | .813 | .844 | .895 | .681 |
WOM29 | .844 | ||||
WOM30 | .847 | ||||
WOM31 | .796 | ||||
Revisit intention | RI32 | .887 | .916 | .941 | .800 |
RI33 | .916 | ||||
RI34 | .895 | ||||
RI35 | .878 |